"Our philosophy is pretty simple," says Don Klein. "Without customers, we have nothing. So, from the start, Klein's Motor & Electric has been dedicated to taking care of customers, doing whatever it takes to keep them going, whether that be service or parts or equipment."
Through the years, Klein's commitment to customers has taken many forms. The business began in 1930 when Ben and Olga Klein opened a bicycle repair shop in South McCook. The Depression hit soon after that, but the business kept growing and Ben began repairing vehicles of all kinds.
It was a good decision. Klein's business continued to grow, paving the way for Don and his wife, Norma, to purchase the business from Don's parents in 1962. Don and Norma's ownership -- which now exceeds 50 years -- has resulted in many more changes, including addition of product lines, service to the oil industry and further expansion of the parts department, welding and machine shop and the set-up and delivery service.
"Not counting Norma and I, our 17 employees have a combined total of 307 years of service," Don said.
One of the things that sets Klein's apart is the firm's reputation for being able to make the shafts, bearings, hoses and other parts that are no longer available or are hard to get. "Just yesterday," Don said, "one of the irrigation companies came to us for a head shaft. Their's had broken and they couldn't find one. So they came to us and we had them up and running by the end of the day."
That scenario has been repeated thousands of times through the years as Klein's Motor & Electric has become known throughout the area as the go-to place for parts, repair, and on-the-spot fabrication.
"We service everything we sell, plus most other brands," said Dave Lytle, Klein's agricultural sales manager. Aided by seven service trucks, Klein's commitment to service re-enforces the firm's long-standing reputation for reliability.
For many years, Klein's Motor & Electric has been known as "The Farmer Charmers" because they can be counted on to come through when farmers need them most.
"The big thing is to keep our customers going," Lytle said. "Everyone who works here is dedicated to getting customers whatever they need, whether it be parts or service or equipment."
That was true in 1930 and it's true today for Klein's Motor & Electric, McCook's oldest continuously run family business.
Visit their web site at www.kleinsmotorelectric.com