Churning

Posted Tuesday, August 16, 2011, at 8:07 AM
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  • Sadly, at least in the big City, Service oriented businesses tend to dwell on the 'Roll-over' of potential 'New' customers, than retaining the 'Old' customers, who will probably move away, in the foreseeable future. That is why, IMO, they need have a two year contract, as they will count on that two years, plus one or two, before you move or become upset, especially when, as the 'Old, before dirt' (I like that)decide it is time to 'Churn.' Physical 'Oldness' is another strike against obtaining better deals. Old folk don't like making waves, or problems requiring great expenditures of waning energy.

    Well said, Brian. We 'Older' folk have been there, done that, too many times. I finally shut down the TV service completely (fiscal lack of COLA also helped make me abandon that ship). (^8

    -- Posted by Navyblue on Tue, Aug 16, 2011, at 2:36 PM
  • Where is my COLA? Oh, yeah, it died a slow death.....and now is non-existent. Been a while since I thought of it, thanks Arley. You continue to amaze me! :-)

    -- Posted by fred2 on Tue, Aug 16, 2011, at 9:33 PM
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